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Terms & Conditions

Merchandise Returns & Warranty Information:

Returns of any & all merchandise, must be in new re sellable condition as originally shipped to you, complete with all documentation. Actual shipping costs are non-refundable, and we will charge upto a 15% restocking fee. Please review our policies on returns & warranty.

Return Policy for OSET Electric Bikes:

  • Please make sure you understand our Return Policy, and read it carefully!
  • Returns for OSET Bikes are ONLY acceptable if the bike you purchased has not been used.
  • In order for ANY return to be acceptable you must comply with all of the rules set below.
  • Please understand, we cannot accept returns for any USED OSET bike.
  • All OSET bikes received with damages from shipping do NOT constitute a return. We will ship you replacement parts at no charge.
  • There is a 15% Restocking fee for all OSET Bikes which are returned.
  • Please contact us within 5 business days of receipt of product, if you intend to return your OSET bike.
  • All returns must be in complete original packaging.
  • Actual Shipping costs are non-refundable.
  • Refused Shipments: If a shipment is refused for any reason, customer is responsible for the freight charge incurred. OSET Corp will also charge a 15% restocking fee for any items refused (we can waive this at our discretion).
  • If you chose to return your product under these circumstances, please understand we do not reimburse original shipping costs, nor do we reimburse any shipping expenses you may incur when returning a product.
  • All returns are inspected upon delivery by an experienced technician, and must comply with all Return Policy guidelines completely. Any return that does not follow our return policy correctly, may be liable for additional charges.

LIMITED WARRANTY:

OSET Electric Dirt Bikes are warranted to the original retail purchaser to be free from defects in materials and workmanship in the frame and components except for batteries, tires, and inner tubes for a period of thirty (30) days from the date of purchase. Batteries are warranted to the original retail purchaser to be free from defects in materials and workmanship for a period of thirty (20) days from the date of purchase. Tires and tubes are warranted to be free of manufacturing and material defects for thirty (30) days. Such tire and tube warranty shall not include flat tires, tire cuts, skid through, over inflation blowouts, or other such misuse or normal hazards. Warranties are limited to repair and/or replacement of bike and/or parts found by OSET to be defective, at the sole discretion of OSET.

OSET Limited Warranties do not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated in the applicable owner's manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, speed competition, inappropriate off-road use, acrobatics, trick riding or other similar activities, or in any other manner for which such products were not specifically designed. This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. OSET will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. The OSET Limited Warranty does not cover or apply to any OSET product used for rental or commercial purposes unless the specific product is designated, labeled, or marketed by OSET as acceptable for rental or commercial use. All warranty claims must be made directly to selling retailer. The selling retailer is the primary provider of warranty support and customer service. OSET may choose to perform warranty service at the sole choice of OSET. The original owner of the product must provide proof of purchase prior to approval of any warranty claim. Under no circumstances does this limited warranty include any costs associated with shipment and/or transportation to or from retailer or OSET. OSET, at its sole discretion, has the option of replacing with a new part, a factory recertified part, or repairing any defective product and/or component thereof, or to pay to the owner of such product an amount equal to the original purchase price of such product. The original owner shall pay for all costs of labour associated with any warranty claims. This warranty supersedes all previous warranties. The warranties stated herein are in lieu of and expressly excludes all other warranties not expressly set forth herein, whether express or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. OSET shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their electric dirt bike products. The liability of OSET hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole election of OSET to the repayment of an amount equivalent to the purchase price of the product in question.

Contact

OSET Bikes South Africa
P.O. Box 39915
Faerie Glen Pretoria
South Africa
0043